Pulse Furniture Design

Trade Frequently Asked Questions

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Pulse Frequently Asked Questions

*How to price two tone & three tone orders

Two Tone:
On a two tone piece with fabric choices in a grade 2 and grade 6, the average grade would be a 4.
If the grade choices were a 3 and a 4 the average grade would be a 3.5 and the price would be rounded up to the nearest grade, a grade 4. If the grade 3 cost were $1000 and the grade 4 cost $1100, then the grade 3.5 cost would be rounded up to $1100.

Three Tone:
On a three tone piece with fabric choices in a grade 1, 2, and 3, the average grade would be a grade 2.
If the grade average is not an even number or half number, it is rounded up to the nearest grade. For example, if the grade choices were 3, 4, and 7, the average works out to be 4.67. This would be rounded up to a grade 5 value.

(The fabric grades are rounded up to cover the additional shipping, labor and inventory costs incurred.)

*Who Is Pulse?

Pulse or Positive Urban Life Style Experience is a 100 % Canadian owned, operated and manufactured furniture company.

*What is the price range for Pulse products?

Pulse prices are incredibly affordable! Our Grade 1 suggested retail prices range between $1500-$2500. Prices increase as fabric grades increase. You will receive a full price list once you have signed up as a design or retail partner.

*Where can I see Pulse furniture?

Go to our “Find A Partner” section for where you can locate the Pulse Furniture marketing partner closest to you.

*Where can I purchase this awesome furniture?

To order any of the our items, contact the Pulse retail outlet or designer in your exclusive area. Go to our “Find A Partner” Section for where you can locate the Pulse Furniture marketing partner closest to you. If you want to become a Pulse retail or design partner, fill out an application and send it to us as soon as possible.

*What does it mean to be a Pulse partner?

With our exclusive Pulse Retailer Program, you will be the only Pulse sales outlet and retail show room within a population radius of about 2 million people. If you become part of our exclusive Pulse Designer Program, you will be the only Pulse designer sales outlet within a population radius of about 1 million people. Design partners and retail partners will not overlap in exclusive territories.

*Where can I find an application form to become an exclusive partner?

Access the Pulse Furniture Design Application Forms for both retailers and designers on our website by clicking the “Become a Partner” option, or call us at 1-800-720-7162 and we’ll send you a copy. You must sign-up as a partner before you buy.

*Do I need a showroom to become a design partner?

Retail outlets are required to show a minimum of four Pulse frames on the floor. Designers are not required to have a showroom, and will have access to both Pulse catalogues and to Retail outlet showrooms.

*What does exclusivity mean?

Our furniture is available to the trade only. For retail partners, the exclusive territory is a population radius of about two million people, with no design partners in small markets. Contract work is not included in our exclusivity program (i.e. hotels, mega projects). For design partners, the exclusive territory is a population radius of about 1 million people, with no retailers in small markets. Contract work is not included in our exclusivity program (i.e. hotels, mega projects). To see a list of Pulse exclusive partners, see the “Find a Partner” section on our website.

*How do the designer and retailer work together on PULSE?

Scenario #1: Retailer sells directly to a customer -- Retailer buys from Pulse at 50 % off and re-sells to customer at retail.
Scenario #2: Designer sells directly to a customer -- Designer buys from Pulse at 20 % off and re-sells to customer at retail.
Scenario #3: Designer brings customer to a retailer's showroom -- Retailer buys from Pulse at 50% off on behalf of designer. Designer then buys it from retailer at 20 % off. Designer then re-sells to customer at retail.
Scenario #4: Designer sells directly to a contract commercial customer -- Designer buys from Pulse at 30 % off and re-sells to customer at retail or 0-30% less than retail (designers choice).
Designer / Retailer relationship

*What’s the Pulse policy on C.O.M. items?

We will usually ship 3 - 4 weeks after receipt of sufficient yardage. Please refer to the product matrix in the Pulse catalogue for required yards (minimum of 54 inches wide). There is no warranty on C.O.M. items.

*What quality of furniture does Pulse offer?

Pulse offers quality assurance on all of our products, with an unbeatable warranty that includes: lifetime on frames; lifetime on springs and webbing; and 5 years prorated on the fabric and 10 years prorated on the foam. There is no warranty on abused items. Our frames are made mainly from quality Canadian hardwood birch. Our springs are Leggett & Platt Nosag sinuous spring. Often we use high quality durable webbing instead of springs. Our foam in Canadian made highest quality 2.4 density.

*How do I order Pulse products?

Call 1-800-720-7162, or fax your Pulse P.O. to 1-204-779-5484.

*What are the payment terms?

COD unless credit terms have been established OAC (on approved credit). We also accept all the big ones: Visa, MasterCard, and American Express.

*How quickly can I get my hands on Pulse products?

Our Quick Ship items are shipped the next day OAC, and all regular and special order items are usually sent within three weeks OAC.

*How does the Quickship Program work?

The Pulse Quickship Program satisfies your need to have new furniture immediately by providing you with the items you want right away. QSP items are shipped as shown on the Pulse website with no alterations. Our QSP program is subject to change periodically to ensure that we are always up-to-date with the needs of the market. Be sure to visit our website regularly for our updated QSP items.

*Can I get more information on the Pulse Design Contest?

Check out the “Design Contest” section on our website to see how your original designs can become part of the Pulse line!

*Who delivers Pulse Furniture?

For all U.S. deliveries and for Canadian designers, Pulse is responsible for arranging the delivery of our products to your door or to your customer’s door. Canadian retailers have the option of arranging their own deliveries.

*Is the Delivery Insured?

All shipping arranged by Pulse is insured by the carrier. If Canadian retailers choose to arrange their own delivery, they are also responsible for insurance costs.

*Who Pays for Shipping Costs?

U.S.: All prices quoted in U.S. dollars include the cost of shipping, taxes, duties and brokerage.
Canada: Prices quoted for Canadian designers includes the cost of shipping. Canadian retailers pay FOB from the factory. We are happy to make delivery arrangements for Canadian retailers, or alternative arrangements can be made for pick up.

*Who will set it up?

You are responsible for unwrapping the product upon delivery and for the leg set up. All of our legs are easily assembled for your convenience.

*Can we get a discount?

Pulse offers a 50% discount on the MSRP to retail partners, and a 20% discount on the MSRP to designer partners. In larger quantities of 100 units or more, we are happy to discuss a further volume discount.

*Can we get samples of fabrics and legs?

All retail and designer partners will receive one fabric sample kit of our Pulse fabrics. Additional fabric and leg samples can be purchased at cost.

*Can we change the size?

Absolutely ! Please contact the Pulse retail outlet or designer in your exclusive area for pricing info.

*What happens if I do not sell my quota?

The quota Pulse has set up for designer and retail partners is simply a way for us to gauge the success of our business relationship. If you are not able to sell your yearly quota, Pulse might consider signing up another partner in your area. Though we are committed to doing business with you, we reserve the right to also do business with other retailers/designers in your territory if you do not meet the minimum quota.

*Am I legally obliged to buy the minimum quantity?

There is no legal obligation between Pulse and our partners in terms of minimum quantity purchases. However, if you do not buy the minimum quantity from Pulse you may loose your territorial exclusivity.

*Identifying Chaise and One Arm Sofa Directions

Chaises are identified by the direction the chaise extends when you are facing it.
All of the following chaises are Right Hand Facing chaises (RHF):

All of the following chaises are Left Hand Facing chaises (LHF):

One arm sofas/loves are identified by the existing arm when facing it.
All of the following are examples of Left Arm Facing love seats (LAF):

All of the following are examples of Right Arm Facing love seats (RAF):

When putting a one arm love and a chaise together, you would use a right arm facing (RAF) love seat with a left hand facing (LHF) chaise, or a left arm facing (LAF) love with a right hand facing (RHF) chaise. The following are examples of a Left Arm Facing love and Right Hand Facing chaise (LAF and RHF):

The following are examples of a Left Hand Facing Chaise and Right Arm Facing Love (LHF and RAF):

*Identifying Sectional Sofa & love Directions

Sectional sofas and loves are identified by the side that the regular non-sectional arm is on when you are facing it.

The following Ace sectional sofa is a Right Arm facing (RAF) :

The following Ace sectional sofa is a Left Arm facing (LAF) :

*What do the fabric cleaning codes stand for?

Fabric Cleaning Codes
W = water based cleaning agents
S = mild water-free dry cleaning solvents
WS = either of the above
X = vacuum or brush lightly
MSW = Clean with mild soap and water
*Professional furniture cleaning is always recommended.

P = Semi-aniline leather (Cleaning code: P)

1. SPILLS: Blot gently with a clean white cloth (may be dampened with water) as soon as possible. Most spills will be removed very easily. If the leather appears to be stained, use a solution of mild soap (Ivory, Neutrogena) on a slightly dampened cloth. Wipe the area gently; do not rub. Use a clean cloth dampened with water to remove any soap residue, then dry the surface with a dry cloth.

2. Do not use soaps or alcohol-based products for general cleaning. They may dry out the leather, shortening its useful life.

3. GENERAL CLEANING & CONDITIONING: Dust or vacuum frequently, using a crevice tool on the seams. Wipe off surface dirt every two weeks with a clean white cloth dampened with water. Apply a leather conditioner at least twice a year. Follow directions on the bottle.

The Cleaning instructions from the manufacturer of the GRADE # 3 PVC are as follows:
For Mild stains: Try soap and water
For tougher stains : Try Lighter fluid
For the toughest stains : Try 10 % bleach & 90 % water